Does VIP Space accept international domains?
Yes, we are able to host domain names from any country around the world.
 

Do you provide Windows and Linux based hosting?
Yes, we are able to provide hosting on Windows and Linux based servers, however there is a small yearly charge, extra of £15 for Windows based hosting. Please contact us for more information.
 

What kind of support does VIP Space offer?
We encourage our customers to send a support request via our dedicated support site www.vipsupport.org. Email support is around-the-clock with technical emergencies being addressed first and support issues handled in the order they are received.

Please Note:
We provide technical support for hosting issues only - we cannot provide help with HTML syntax, Web site design, CGI programming problems, database architecture or other issues not directly related to the hosting services we provide. However please drop a questions to us at contact section if you encounter any problem where you think our help is needed.

 

Do you have a knowledgebase?

Yes we have an extensive knowledgebase, covering most aspects of hosting and general Internet related topics. To access the knowledgebase, you need to log into your online account.

How long does it takes to set up an account?
With our automated activation service, your account is setup instantly. Your domain name and hosting will be active within a few minutes, however in some cases the domain name can take up to 24 hours to be fully functional.
 

How do I transfer my domain to VIP Space?
You can initiate the process by logging into your domain registrar account and redirecting your name server to point to our name server  (you will receive name server and hosting details via email)
 

If you are unable to change your domain or have no technical knowledge of how to do so, please contact our support team and we will get it done on your behalf. Once the name sever has been redirected, your domain name would be able to retrieve data from our server within 24-72 hours.